1. Goods return or exchange is acceptable with 7 days. If the product quality problem lies in manufacturing defects, buyers may exchange the
same item with 7 days relying on the invoice. It should noticed that the product to be exchanged should be well packaged and is only
limited to exchanging of the same model.
2. One years’ warranty period. If the goods is proved to have some manufacturing defects (including cracking, spalling of the glaze, cold or
hot-resistance) rather than artificial damage, then buyers may exchange the same model or ceramic tiles of the same price within one year
relying on the invoice free of charge, yet the maintenance fee is not included.
3. Once the company failed to supply the goods ordered by the buyers, then all the payment will be refunded back without charging of any
Goods delivery and checking for acceptance
1. Once the goods arrive, buyers should check the notes and goods for acceptance in front of the deliveryman. Our company will not be responsible for any missing or damaged item which was found later.
2. Buyers who did not pick up the goods within one month after the payment, then the goods payment shall be canceled.
3. Delivery fee shall be paid by our company, including the transportation to the doorstep. Yet any expenses caused by going upstairs for the delivery shall be assumed by the buyers.
4. Buyers who want to pick up the goods personally may get the goods at the dock without payment of any expenses. Or our company can also arrange the delivery being requested by the buyers, and the buyers shall be responsible for the expenses.
5. Goods delivery can be arranged for replenishment more than 2 boxes and the buyer shall pay the shipping cost. For replenishment less than 2 boxes, buyers may pick up the goods at our company within 3 days. Otherwise, the deposit will be in valid.
6. Our company is free from any responsibility caused by environmental difficulties (such as no channel for goods delivery, steep slope that the van cannot pass and thus need manpower conveyance, or only specific van is accessible). Buyers shall be responsible for any additional cost generated, and shall not request any refund of the deposit or exchange of other items.
7. Our company will deliver the goods as appointed. Once there is no receiver or no settlement for the rest payment by cash or cheque, then our company will charge the expenses for re-delivery and going-upstairs. The delivery cost will be calculated based on our company’s freight list.
8. Cost for going-upstairs for delivery: if there is lift reaching the buyers’ location and stairs have less than 3 steps, then the cost shall be calculated as lift delivery; once the stairs has 3-12 steps, then the cost shall be calculated as one floor-conveyance delivery; Once there are steps after taking the lift, then the cost shall be calculated as lift delivery plus stair conveyance delivery.
9. Before opening the box, please check the item number, size, color number etc., if there is inconformity, please notice our company for exchange. Once the tiles are paved, then our company will not be responsible for any problems occurring consequently.
10. Good checking for acceptance is required before entering the dock (at the unloading location) for island district delivery or oversea delivery. Our company shall not be responsible for any disputes or report launched later.
Return of goods
1. Goods to be returned is limited to 10% of the total order amount (calculated by each item), we only accept the return of goods at the original packaging box. Overdue goods, replenishment, bulk cargo, moisture goods, goods at bargain price, sell-up, set meal, customization based on in-coming samples and used goods are not exchanged or refundable.
2. If there is any remaining goods after use to be returned to the company within a month at complete package (a full box) , the buyers shall send back the goods to the company, and then enjoy a refund of 50% of the purchase price. It should be noticed that no refund for set meal.
(If any disputes occur, the Chinese explanation shall prevail)